Shipping & Delivery
UK domestic shipping
Your order will be sent by Royal Mail’s Special Delivery service. This service typically takes 3 number of days from the date of dispatch.
You will receive confirmation by email once your jewellery has been dispatched.
However, should you urgently need an item for a certain date or special occasion please contact us contact@smalljewellery.com and we will do our utmost to get the item to you by the required date.
The Small Jewellery Company is not responsible for delays caused by postal services, customs, or events outside of our control.
International shipping
Non-EU parcels require a customs form to be attached.
Please be aware that international customers may be required to pay custom duties and we are unable to provide details of what these charges may be.
Returns
We hope you will be thrilled with your beautiful jewellery. Every possible care will be taken to ensure that your jewellery arrives safely, but if there has been damage caused in transit, please CONTACT US within 5 calendar days of receiving your order.
If you have changed your mind, then please CONTACT US within 14 calendar days to organise its return and a refund or replacement. You will need to return your jewellery in perfect condition and in its original packaging. You have 14 days from the date you receive your goods to notify us that you have changed your mind.
We will be unable to provide refunds or replacements where damage has been caused by accident, neglect or misuse.
We strongly recommend that you return your jewellery using tracked delivery and want to emphasise that jewellery is only insured in transit when posted using Royal Mail’s Special Delivery service. Any other delivery method is at your own risk, and we will be unable to refund items lost in transit where they are not insured in transit.
We regret that we cannot offer refunds on earrings for health and safety reasons.
Custom orders or commissions (i.e. those made to a requested size not generally listed on the website or with personalisation) may not be eligible for refund or exchange.